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Preparing for your appointment
01.
Welcome
We look forward to your upcoming appointment at Clarity Dermatology. In order to coordinate your care safely & effectively, please complete and review the following:
02.
Required Documents
Please bring the following items with you during the day of your appointment:
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• Government-issued photo ID
• Your insurance card (unless self-pay)
• Form of payment (a credit card is required to be kept on file for refunds/balances)
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• For established patients, please let us know if there are any changes to your insurance before your visit.
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(*You may email us your photo ID and insurance card (front/back) to info@claritydermandcosmetics.com to expedite your check-in)
03.
Office Policies
• Full payment is due at time of your appointment for all services performed which includes your co-pay, co-insurance &/or unmet deductible depending on your plan's benefits.
• If you have a balance or would like to pre-pay your co-pay or cost of the visit, please make your payment on our secure payment site
• If your insurance requires a referral from your primary physician, you will need to have your PCP send us the referral to allow us to see you.
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• Please plan to arrive 15 minutes prior to your scheduled appointment time.
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*All patients must wear a mask that covers their mouth and nose for their appointment. Please click here to review our office policies for Covid safety.
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*REQUIRED*: Completed Patient Portal
Click here for a step by step guide on how to fill out our patient portal
Complete Patient Portal
• In order to maintain a limited lobby capacity, you are required to complete the check-in process on the portal prior to your appointment.​
• Sadio is our patient portal that makes check-in process easy and where you can access the details of your past appointments. You will receive login information via email from "noreply@ezderm.com" once you schedule an appointment with Clarity Dermatology and Cosmetic Center.
• You must verify your email. Then, create a username & password and register through Sadio. All intake questions must be answered. Once you verify your email, all appointment reminders will be sent from "noreply@sadio.com."
• The patient portal must be completed in entirety or your appointment will be subject to an automatic cancellation.
• Click on the upper right hand corner on "Appointments" to view and sign consents before your appointment. You may e-mail a copy of your insurance card (front/back) and form of ID to our HIPAA compliant email address at info@claritydermandcosmetics.com
Location/ Parking
Address:
10 Congress Street, Suite 350
Pasadena, CA 91105
• Parking: Parking is located right in front of our building in the Pasadena Medical Plaza. The entrance to this parking lot is off of Fair Oaks.
Insurance Plans & Policy
Insurance Policy
• We recommend that prior to scheduling an appointment with Dr. Kim, that you call your insurance provider and verify that we are in network for your insurance.
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• It is your responsibility to check that your insurance is active and that your insurance plan is in-network with our practice. If your insurance does not cover your visit, you will be financially responsible for the whole cost of the visit.
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• If you have an HMO insurance, it is your responsibility to make sure that you have an active referral and/or authorization for all office visits and/or procedures.
Insurance Plans Accepted
PPOs
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• Aetna
• Anthem Blue Cross/Blue Shield
• Cigna
• Blue Shield of California
• United Healthcare
• HealthNet
• First Health/Coventry
• Multiplan
• Oscar
• Prime Health
• TriCare for Life
• Medicare
• Railroad Medicare
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HMOs
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• Regal/Lakeside
•Optum/HealthCare Partners
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Office Policies
• Credit Card on File Policy:
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It is our office financial policy to keep a credit card on file for all patients.
We will keep the credit card that you make your payment with for your credit card on file for any refunds and/or balances once your insurance processed your visit. You may request to keep a separate credit card on file.
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• No-Show/ Missed Appointment/ Late Appointment Policy:
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There is a $50 automatic cancellation fee for any no-shows or missed appointments without a 24 hour notification and a $100 automatic no-show/missed appointment fee for Saturday appointments without a 24 hour notification. Patients who arrive more than 10 minutes after their schedule appointment time will be considered a missed appointment. Patients who have 2 "no-shows" or "missed appointments" will be subject to termination from the practice.
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•Appointment Policy:
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To run efficiently on time and to be thorough with your consultation, we have implemented our appointment policy.
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Your appointment will be to address ONLY ONE of the following:
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1. One main concern (acne, eczema, rash, psoriasis, hair loss, itchy skin, etc)
2. Two minor concerns (spot check, suspicious lesion)
3. Skin check (For patients with a extensive history of sun exposure/tanning/sunburns/skin-damage, history/family history of skin cancer, multiple nevi)
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There are no exceptions, and 1, 2, 3 cannot be combined.
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• No Tolerance Policy
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At Clarity Dermatology, our goal is to serve the community with the highest quality of dermatologic care. If you are non-compliant with our office policies, non-compliant with payments that are due, disrespectful to staff members, you will be automatically terminated and discharged from our practice.